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Special Report - Special Report - January 31, 2013
Customer satisfaction with mortgage lenders increases
J.D. Power survey shows marks reaching highest point in past six years

J.D. Power & Associates

Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, says the J.D. Power & Associates 2012 U.S. Primary Mortgage Origination Satisfaction Study released late last year.

Overall customer satisfaction is 761 (on a 1,000-point scale) this year, up from 747 in 2011 and 734 in 2010.

"Given the recent challenges across financial services, the highest-performing lenders in the 2012 study have reduced customer uncertainty an...


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