Spokane Journal of Business

Heritage Health leases U.S. Bank call center building

Heath care organization to consolidate at site as bank moves to remote workforce

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Heritage Health CEO Mike Baker says the organization plans to start improvements to the building early next year.

Minneapolis-based U.S. Bank has sold its 60,000-square-foot Coeur d’Alene service center to a prominent local commercial real estate company, and Coeur d’Alene-based nonprofit health care provider Heritage Health has agreed to lease the building.

Evan Lapiska, U.S. Bank vice president of public affairs and corporate communications, says the financial institution has transitioned the employees at the facility to remote work, 18 years after building the facility located at 3700 W. Seltice Way.

Although Heritage Health has signed a lease for the building, Mike Baker, its CEO, says it likely won’t begin tenant improvements until January because U.S. Bank still has some presence there that’s expected to last until the end of the year.

Baker says Heritage Health intends to consolidate eight individual patient clinics in Coeur d’Alene into a central hub for patient-centered services at the property.

The facility will be named the Coeur d’Alene Center for Healthy Living.

He says demand for services has been growing significantly for the health care provider due to North Idaho in-migration.

We’ve had a lot of people move in, but we’ve also had a lot of people who aren’t necessarily in the workforce. We’ve had to figure out how to deliver care to a bunch of new people in the community,” he says. “We can’t keep up with any of our service lanes. They’re all full.”

Previously, he says, the health care provider has occupied space wherever it could find it available for lease, resulting in eight separate locations.

Operating in a central location will enable Heritage Health to provide cohesive and integrated care to patients, he says.

The new owner of the building is Coeur d’Alene-based Parkwood Business Properties, says Baker.

The facility, to be named The Coeur d’Alene Center for Healthy Living, will provide space for medical, dental, and behavioral health services for Heritage Health’s 26,000 patients in North Idaho, he says.

This is more than a building; it’s a beacon for wellness innovation, from our physical fitness and nutrition program, Heritage Rx, to an on-site pharmacy, Baker says.

Work on tenant improvements will begin early next year and take about two years to complete.

The center will open in phases as leases expire at Heritage Health’s other Coeur d’Alene clinics. This method will allow for a seamless transition of services to the central hub, he says.

“We anticipate starting construction in January and phase one will have our mental health or substance-use treatment and our site teams moving into that space,” says Miller. “Then potentially, some expanded pediatric dental, which is a just a huge need in our community. Then we'll phase in medical and the other services.”

The first patient at the Coeur d’Alene center could be seen as early as next July.

The center in Coeur d’Alene accompanies plans for another health care facility in North Idaho, where Heritage Health is developing the Center for Healthy Living in Post Falls.

Heritage Health acquired the former home of Peak Health and Wellness, located at 927 E. Polston, in Post Falls, in late 2022. Renovation of that facility is expected to begin in 2024, says Baker.

“Our goal is to have a Center for Healthy Living in each of the main population centers,” he says. “We believe that this is just the best way to deliver primary care.

Baker says the organization plans to transition the clinics it currently operates in Rathdrum, Kellogg, and St. Maries to its new health care model, where access to medical, dental, mental health, substance-use treatment, psychiatric services, a pharmacy, physical fitness, and nutrition services will be under one roof.

Our responsible expansion will minimize impact on the local environment, embracing a future defined by collaboration, innovation, and compassion, he says.

Heritage Health was founded in 1985 and operated as Lake City Health Care until 1999, when it was renamed the Dirne Community Health Center, in honor of its founder. The health center was rebranded as Heritage Health in 2013.

U.S. Bank operates 15 branches in Spokane and Kootenai counties, according to the Journal’s Banks list, published April 13. The bank had 328 full-time employees as of Nov. 1, 2022, according to the Journal’s Kootenai County Largest Employers list. 

Erica Bullock
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Reporter Erica Bullock has worked at the Journal since 2019 and covers real estate and construction. She is a craft beer enthusiast, who loves to garden and go camping with friends.

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