The Journal of Business, spokanejournal.com, and its associated email newsletters, alerts, and other features are products of Northwest Business Press Inc. Our postal address is 429 E. Third Ave., Spokane WA 99202. We can be reached by e-mail at firstname.lastname@example.org or by telephone at 509.456.5257.
This policy also explains your choices about how we use information about you. Your choices include how you can modify your preferences, object to certain uses of information about you and how you can access and update certain information about you.
If you do not agree with this policy, do not access or use our Products.
We collect information about you when you provide it to us, when you use our Products, and when other sources provide it to us, as further described below.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Products. For example, you provide your contact information and, in some cases, billing information when you register for our Products. We keep track of your preferences when you select settings within the Products.
Content you provide through our website: We collect other content that you submit to our website or social media pages. For example, you provide content to us when you provide comments or feedback or when you participate in any interactive features, surveys, contests, promotions or events.
Information you provide through our support channels: Our Products also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Product. Whether you speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for certain paid Products. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Information we collect automatically when you use our Products
We collect information about you when you use our Products, including browsing our websites and taking certain actions within the Products.
Your use of our Products: We keep track of certain information about you when you visit and interact with any of our Products. This information includes the features you use; the links you click on; the content you download; and how you interact with others on the Products.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access our Products. This device information includes your connection type and settings when you install, access, update, or use our Products. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, and device identifiers. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience. How much of this information we collect depends on the type and settings of the device you use to access the Products. Server and data center service administrators can disable collection of this information via the settings or prevent this information from being shared with us by blocking transmission at the local network level.
What types of technologies do we use?
How do we use them?
How can you opt-out?
Many browsers include their own management tools for removing local storage objects and to manage “flash cookies.” You may be able to opt out of receiving personalized advertisements. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Products.
We receive information about you from other users, from third-party services, and from our business and channel partners.
Other users of the Products: Other users of our Products may provide information about you when they submit content through the Products. We also receive your email address from other users when they provide it in order to forward you an article or to invite you to the Products. Similarly, your employer may provide your contact information when they designate you as a recipient of the Products.
Other Partners: We may receive information about you and your activities on and off the Products from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our Products and online advertisements.
How we use the information we collect depends in part on which Products you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Products and personalize your experience: We use information about you to provide Products to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Products.
For research and development: We are always looking for ways to make our Products more useful, relevant, faster and secure to you. We use collective learnings about how people use our Products and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns, and areas for integration and improvement of the Products. We analyze and aggregate frequently viewed articles to improve relevance.
To communicate with you about our Products: We use your contact information to send transactional communications via email and within our Products, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, and providing customer support. We also may provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Products may automatically provide you with the requested content. These communications are part of our Products and in most cases you can opt out of them.
To market, promote and drive engagement with the Products: We use your contact information and information about how you use our Products to send promotional communications that may be of specific interest to you, including by email. These communications are aimed at driving engagement and maximizing what you get out of the Products, including information about new features, survey requests, newsletters and events we think may be of interest to you. We also might communicate with you about new product offers and promotions. You can control whether you receive these communications as described below under “Opt-out of communications.”
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Products.
For safety and security: We use information about you and your use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Terms of Conditions of use policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we might use information about you in connection with legal claims, compliance, regulatory and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above.
Legal basis for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the Products you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third-party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean you no longer will have access to the Product.
We share information we collect about you in the ways discussed below, including in connection with possible business transfers.
Managed accounts: If you register or access the Products using an email address with a domain that is owned by your employer or organization, and such organization requests, certain information about you including your name, contact info, content and past use of your account may become accessible to that organization’s administrator.
Community Forums: Our websites may decide to offer publicly accessible comment areas and blogs. You should be aware that any information you provide on these websites—including profile information associated with the account you use to post the information—may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Products. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Products.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
JoB Partners: We work with third parties who provide consulting, sales and technical services to deliver and implement customer solutions around our Products. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
With your consent: We share information about you with third parties when you give us consent or we are allowed to do so under applicable laws.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third-party if we believe that sharing is reasonably necessary to (a) comply with any applicable laws, legal process or governmental request, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect the JoB, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Sharing with affiliated companies
Information storage and security
We use data hosting service providers in the U.S. to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate our Products. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Products.
Managed accounts: If our Products are made available to you through an organization (e.g., your employer), we retain your information as long as required by your employer.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Products, such as when you last opened an email from us or ceased using your JoB account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them, and any limitations. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.
Access and update your information: Our Products give you the ability to access and update certain information about you from within the Product. For example, you can access your profile information from your account. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.
Deactivate your account: If you no longer wish to use our Products, you or your employer may be able to deactivate your account by contacting customer service. Please be aware that deactivating your account does not delete your information.
Delete your information: In some cases, you may ask us to delete accessing, storing, using and otherwise processing your information. You request this by contacting customer service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request.
Opt out of communications: You may opt out of receiving communications from us by using the unsubscribe link within each email, updating your email preferences within your Product account settings menu, or by contacting us. Even after you opt out from receiving messages from us, you will continue to receive transactional messages (such as a receipt for a purchase) from us regarding our Products.
Mobile Consents/Opt-Outs. We may send you messages, including marketing, via your wireless email address or by short message service (SMS), wireless access protocol (WAP) services or mobile phone service. By providing us with your wireless email address or by signing up for any SMS, WAP or mobile phone service, you consent to receiving services and messages at the address or number you provide for such purposes, and understand that your wireless carrier’s rates apply to these services/messages. You may opt-out of SMS, WAP or mobile services by following the instructions provided in the message.
Send “Do Not Track” Signals: Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Products may not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Notice to End Users
Some of our products are provided to you for use by organizations, such as your employer. Where the Products are made available to you through an organization, that organization is the administrator of the Products and is responsible for the accounts and/or Products over which it has control. If this is the case, please direct your data privacy questions to your employer, as your use of the Products is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Administrators may be able to: restrict, suspend or terminate your access to the Products; access information in and about your account; and restrict your ability to edit, restrict, modify or delete information. Please contact your organization or refer to your administrator’s organizational policies for more information.
Our policy towards children
Our Products are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact customer service.
Your information is controlled by Northwest Business Press Inc./dba Journal of Business If you have questions or concerns about how your information is handled, please direct your inquiry to the Journal of Business.
Journal of Business
429 E. Third Ave.
Spokane WA 99202
Policy Last Updated: July 2018