Olympia, Washington-based Heritage Bank has moved to a new, permanent Spokane location following recent approval to operate as a full-service branch, says James Krejci, senior vice president and commercial team leader at Heritage Bank.

The financial institution’s new office and branch is located on the sixth floor of the office building at 201 W. North River Drive, located north of the Spokane River and east of The Centennial hotel.

Previously, Heritage Bank’s commercial banking team operated out of an office on the second floor of the Papillon Building, at 908 N. Howard. Earlier this month, the office received approval from the Federal Deposit Insurance Corp. to operate a full-service branch, allowing the the company to open consumer and business accounts here for the first time, Krejci says.

The 5,000-square-foot office has eight full-time employees and is designed around a cashless, appointment-only model. Krejci says the bank intentionally designed the office this way because business customers increasingly rely on electronic transactions rather than cash.

“We’ve just seen over the last decade a real slowdown in the need for cash with most of our commercial clients,” Krejci says. “We wanted to think about a way to compete in a little different way, … put our resources into a higher-end, more white-glove type of experience for businesses and their owners.”

Since expanding to the Inland Northwest in March 2025, Heritage Bank has grown its team by three commercial banking officers, a senior underwriter, and a Small Business Administration loan officer. The bank’s SBA department director is also based in the Spokane office, he notes.

Business has been performing well since opening, he says, particularly in the commercial lending, business financing relationships, and loan growth sectors. Deposit growth has been slower than loan growth because the Spokane office previously lacked authority to open accounts directly, he says. With branch approval now secured, he expects deposit growth to accelerate moving forward.