We are a people enveloped by disruption and confusion. We find ourselves physically isolated from those we work with, and perhaps from those we love. Financial hardship has fallen upon many and is around the corner for others. Some have fallen ill.

One of the valuable things my mother taught me was that you learn far more when you are listening than when you're speaking. We teach young reporters this and expect it of our salespeople. And although we hear from our readers every day, once a we