On any day of the week, you get in your car in the morning, and you're ready to go make your first sales call.
In the back of your mind you want to be successful today. You know you're a professional, you know your product line, you know your company, you even know your customer, but the reality is business is down.
You may be a little concerned about it, but you have to face the customer and listen to what their situation is while still maintaining your sales attitude.
Let me give you a few ideas about what you can think, say, and do to create better feelings, better relationships, and better sales outcomes during these tough times.
There are several critical elements in creating the best scenario for you and your customer, but the big picture is, your business is down because their business is down.
The first element is the way you feel about yourself. You can never walk into a sales call thinking that things aren't going to go your waybecause when you do, they don't. Instead, you need to walk in thinking this: What can I do to make the situation better? What can I do to help my customer? Who else do I know who may be able to provide help to my customer? What ideas am I able to bring to the table that my customer will find valuable?
Ask yourself this: How strong is my attitude? When the customer tells me what's wrong, can I convert it to what might be right? As a salesperson, this thinking gives you an opportunity to be in the right frame of mind to interact with the customer. It may mean that you have to prepare more the night before your sales call. It may mean you have to study the market more. It may mean you have to work an extra hour or two helping others build their business so that you can maintain yours. But in tough times, these are the things that build character, build attitude, and create a career path of success for youboth as a salesperson and as a person.
The second element is your language. I recommend that you become fluent in the language of "Yes!" While others around you are whining, lamenting, complaining, and worrying, your job is to be strong in your thoughts and in your words. You have to look at what can be done.
You have to look at a better way to say things. You have to ask your customer questions to find out what good has happened, not just what bad has happened. In general, you have to be the person that others talk about in a positive way when you're not there. If you think of yourself and position yourself as the "go-to guy," when someone has a problem, an idea, or needs help, they will call you immediately.
The third element is your actions. It's the actions you take on behalf of your company, the actions you take on behalf of yourself, and especially the actions you take on behalf of your customer. Helping your customers find customers. Helping your customers find resources in the community that they can use. Even helping your customers by occasionally spending a day at their place of business, helping them sell or serve.
Anything positive that you can do, and anything "Yes!" that you can add to your customer's situation now will prove your value to them, not just in these times, but at all times. That's your responsibility as a partner, not just as a salesperson.
Figure out a way to find the "Yes!" and share it with people who will not only appreciate it, but will be thankful and loyal to you for helping them.
One last element to consider is your sincerity. The words you speak and the actions you take have a silent voice. It's the way your words sound, and the way others perceive your deeds.
Your sincerity is evident either by presence or absence, and you hold the key. Your belief system and your genuine desire to be of service will make your words transferable, and your deeds recognized as sincere help.
These elements are not just actions to take in tough times, but rather are sales and personal development methods that you should use continuously.
I have one more powerful economic strategy to share. If you want it, go to www.gitomer.com, register if you're a first-time visitor, and enter the word ECONOMY in the GitBit box.
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