Richland, Washington-based Disruption Healthcare PLLC, which does business as Complex Care Center PLLC, has opened a primary and chronic care medical office in Spokane Valley to help meet a growing demand in Eastern Washington.

Complex Care Center’s first medical office in Spokane County is located at 1120 N. Pines Road, Suite A. The clinic opened on June 20, and has assisted the Richland clinic via telehealth appointments while gradually seeing more patients in person, says Dr. Jeffrey Allgaier, founder and medical director at Complex Care Center.

“The demand right now is so high in the Tri-Cities, and we did not do a lot of marketing in Spokane. … Part of that is because you want patients to organically come, because you do a good job, right? If you take good care of patients, then more patients come,” says Allgaier.

The leased office space is about 4,000 square feet in size and includes a small waiting room, several exam rooms, a break room, and administrative space. The location was chosen due to its proximity to MultiCare Valley Hospital and Interstate 90.

Complex Care Center has invested about $100,000 to get the office patient-ready, says Allgaier. The Tri-Cities clinic location saw between 20,000 and 30,000 patients in 2024, and Allgaier expects the Spokane Valley location to see a similar range of patients at its max capacity.

Complex Care Center’s goal is to provide same- or next-day care to patients through programs like the Medicare-funded Advanced Primary Care Management or through technologies such as at-home vital sign monitoring devices. Faster access to care is much-needed, as some patients are waiting months to see a primary care physician, he says.

“We have a really robust provider pipeline. You need to have that ability, to have practitioners that are qualified to be able to care for patients,” Allgaier says. “That becomes the bottleneck, and it's the bottleneck that I think you're seeing here in Spokane now with primary care itself, is that there just aren't enough providers and enough provider slots.”

Complex Care Center incorporated at the end of 2023 and opened its Tri-Cities office in May 2024, Allgaier says.