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Home » Authors » Jack Heath

Articles by Jack Heath

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Bankers preserve relationships amid tech advances

Personal connections remain essential to meet evolving customer demands
December 18, 2025
Jack Heath

Congratulations to the Spokane Journal of Business on 40 years of exceptional business reporting. While I’m not necessarily thrilled to admit I have worked through the evolution of the financial industry in the region for the last 40 years, it’s been exciting to be a part of and see our industry grow and evolve. Many of the areas the industry has changed in the last four decades will continue, albeit in different ways.


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Visions 2023: Digital trends fuel evolution in financial services

Rapid adoption of tech tools said here to stay
December 29, 2022
Jack Heath
November 2022 marked an important milestone in Washington Trust Bank's history: its 120th anniversary. In many ways, banking in 1902 looked nothing like it does today-no debit or credit cards and no online or mobile access, for starters.
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Jack Heath: Region likely to reemerge stronger following pandemic

Finance industry, its clients face challenges; exhibit perseverance
February 11, 2021
Jack Heath
Congratulations to the Journal of Business for 35 years of service to the Spokane business community. It seems like such a short time since I last wrote on the Journal's landmark 30-year anniversary, yet there's been so much change since then.
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