The Coeur d’Alene Resort is expected to wrap up an extensive round of renovations by the beginning of May, says Todd Gillespie, director of sales and marketing for the resort.
Gillespie declines to disclose a project cost other than to say it’s a multimillion-dollar renovation.
The resort is improving all 338 of its guest rooms, adding new carpeting, wall covering, and beds.
“We actually conducted research for six months to make sure we had the perfect bed. We brought in a series of different beds. We had our guests sleep on them, report back what they liked and didn’t like, and we got it narrowed down to two (different beds.) Then, we really focused in and honed and found what we thought was a perfect bedding package,” says Gillespie.
Guest bathrooms are being completely redone, including adding lighted mirrors, he says.
Gillespie says the updates will help ensure guests experience a comfortable stay.
In the luxury resort business, he says, “It’s important that you continually invest back into your product to make sure that you’re current and giving the guests a (positive) experience. From our perspective, the reason that we made these investments is to make sure that when guests visit the resort, they’re comfortable with every aspect of their stay.”
Now that the guest rooms are almost completed, the resort has started updating both its indoor pool and its fitness center. Those renovations will include redoing the bathrooms and locker facilities and adding all new showers and new tiling. Those facilities also will be updated to be more comfortable and accessible to people with disabilities.
The resort completed making over its 32,000 square-foot conference center, which consists of 23 banquet and meeting rooms, in January, says Gillespie. Changes were made to make conference users feel more comfortable and to improve technology in the center.
The interior design for the conference center includes a new color palette.
“They’re very beautiful vibrant colors that are designed to keep the meeting attendees more focused and alert,” Gillespie says.
Additionally, the conference center has new wall coverings, linens, 20 separate lighting systems, and increased internet bandwidth.
Gillespie says the resort previously renovated its public spaces and restaurants, and updates to the conference center and guest rooms were a natural extension to that work.
“Our resort is in constant state of progression,” he says. “The minute we finish one project, there’s another area that we’re starting on.”
Contractors and vendors involved in the renovation efforts include Coeur d’Alene Acoustics Inc., Draperies by You & I, Fine Art Upholstery, Garnett Papering, GB Painting LLC, Great Floors, Longwell+Trapp Architects PLLC, Modern Glass Co., Rady’s Electric, and Northwest Bedding Co.
Much of the engineering work for the project was done by an in-house team, says Gillespie.
Gillespie declines to disclose revenue for 2017, but he says 2018 is projected to be a record year for the resort, and 2019 is looking even better.
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